Shipping & Delivery Policy - Universal Liquidation LLC

Universal Liquidation LLC: Shipping & Delivery Policy

Thank you for shopping with Universal Liquidation LLC. We are committed to processing and delivering your orders accurately and efficiently. Our inventory consists of new, open-box, and refurbished items, which may require special handling.

Please review this policy carefully to understand how we ship your items.

Lastly updated: 11/13/2023

1. Order Processing Time

This is the time it takes to pull, pack, and prepare your order for a carrier. This is separate from the shipping transit time.

Standard Parcel Orders: Most orders are processed within 1-3 business days (Monday-Friday, excluding U.S. federal holidays).
Freight & Bulk Orders: Orders for pallets, or items requiring freight (LTL) shipping, may take 3-5 business days to process and palletize.
Order Cut-Off: Orders placed after 2:00 PM (EST) will begin processing on the next business day.

You will receive an “Order Confirmation” email once your order is placed and a “Shipping Confirmation” email with tracking details once it leaves our warehouse.

2. Domestic Shipping Options & Transit Times

We use a network of carriers (including UPS, FedEx, and various LTL freight carriers) to provide the best service. Shipping costs and options are calculated at checkout based on your order’s weight, dimensions, and destination.

Service Level	Estimated Transit Time (after processing)	Applies To
Standard Shipping	5–8 business days	Parcels under 150 lbs
Expedited Shipping	2–4 business days	Parcels under 150 lbs
Freight (LTL) Shipping	7–14 business days	Oversized items or pallet orders

Free Shipping: We may offer free standard shipping promotions on orders over a certain value (e.g., $100). This excludes all items requiring Freight (LTL) shipping.

3. Freight (LTL) & Bulk Shipping Policy

This is a mandatory shipping method for items that are too large or heavy for standard carriers.

Delivery Type: All freight deliveries are Curbside Delivery by default. This means the driver will deliver the pallet or item to the curb at the end of your driveway.
Your Responsibility: You are responsible for moving the item(s) from the curb to your home or business. The driver is not responsible for bringing items indoors, up stairs, or for any assembly.
Delivery Appointment: The freight carrier will call you directly to schedule a delivery appointment when the item reaches your local terminal. An adult must be present to inspect and sign for the delivery.
Inspection: You must inspect the freight for any visible damage before signing the delivery receipt (Proof of Delivery). If you see damage, note it clearly on the receipt (e.g., “Pallet damaged, box crushed”).

4. International Shipping

At this time, Universal Liquidation LLC only ships to addresses within the contiguous United States and Canada.

For Canadian Customers:
- You are the importer of record.
- Shipping costs shown at checkout do not include customs duties, brokerage fees, or taxes (GST/HST).
- The carrier (e.g., UPS, FedEx) will contact you to collect these fees before delivery. Failure to pay these fees may result in the package being returned or abandoned, and no refund will be issued.

5. Shipping Restrictions

PO Boxes & APO/FPO: We cannot ship to PO Boxes or APO/FPO/DPO addresses. A valid physical street address is required for all orders.
Address Accuracy: You are responsible for providing a correct and complete shipping address. We are not responsible for lost or returned packages due to incorrect addresses. Any reshipment fees will be charged to the customer.
Order Changes: We process orders quickly. If you need to change a shipping address, please contact us immediately. If the order has already been processed by our warehouse, we cannot change the address.

6. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). You can use this number on the carrier’s website to monitor your delivery.

For freight shipments, the tracking number will allow you to see when the item arrives at your local terminal.

7. Issues with Your Delivery

Due to the nature of liquidated inventory, our policies for lost or damaged items are strict.

Damaged Items

Crucial: You must inspect your delivery upon arrival.

For Standard Parcels: If you receive a damaged item, you must contact us within 48 hours of delivery.
For Freight (LTL): If you see damage, you must note it on the delivery receipt before the driver leaves.
What to Do:
- Do not discard the item or any packaging.
- Email our support team at support@universalliquidation.com.
- Include your order number and clear photos of:
  - The damaged item
  - The outside of the shipping box (all sides)
  - The inside of the shipping box, including all packing materials
  - The shipping label

Resolution: Because our inventory is often one-of-a-kind, we typically cannot offer replacements. We will work with you to file a claim with the carrier. Upon approval, we will issue a full refund for the item.

Lost Packages

If your tracking information shows “Delivered” but you have not received it, please check with family members, neighbors, and your building manager first.
Contact us within 3 business days of the “Delivered” scan. We will initiate a trace with the carrier. Please allow 5-10 business days for the carrier to complete its investigation.

Incorrect Items

If you received an item different from what you ordered, please contact us within 7 days of delivery. We will provide a pre-paid return label and issue a full refund or (if inventory allows) ship the correct item once we receive your return.