Universal Liquidation LLC: Return & Refund Policy

Our goal is to provide transparency and build trust with our customers. As a liquidation company, our inventory is unique-it may include new, open-box, refurbished, or closeout items.

Because our inventory is often limited or one-of-a-kind, we generally cannot offer replacements or exchanges. Our policy is designed to be fair, clear, and compliant with e-commerce standards while reflecting the nature of our business.

Last Updated: 11/13/2023

1. General Return Window

We offer a 30-day return window for most items, which begins on the day your order is delivered.

To be eligible for a return, your item must be in the same condition that you received it, complete with all original packaging, manuals, and accessories.

2. Return Eligibility & Conditions

The path of your return depends on the reason.

A. Seller-Fault Returns (Damaged, Defective, or Incorrect Item)

This applies if you receive an item that is:

• Damaged in transit
• Non-functional (Dead on Arrival – DOA)
• Substantially “Not as Described” in the product listing
• The wrong item entirely

What to do:

1. You must contact our Customer Service at contact@universalliquidation.com within 48 hours of delivery for all visibly damaged items. (This is critical for us to file a carrier claim, as per our Shipping Policy).
2. For other defect/incorrect item claims, please contact us within 7 days of delivery.
3. Provide your order number and clear photos (or a video) documenting the issue.

Resolution:

• We will provide a pre-paid return shipping label.
• You will not be charged a restocking fee.
• Upon receiving and inspecting the return, we will issue a full refund to your original payment method.

B. Buyer’s Remorse Returns (Discretionary)

This applies if you:

• Changed your mind
• Ordered the wrong item or size by mistake
• Found a better price elsewhere
• No longer need the item

Eligibility:

• New Items must be returned unopened, unused, and in their original factory-sealed packaging.
• Open-Box/Refurbished Items must be returned in the exact condition received, with all original accessories and packaging intact.
• Items returned used, damaged, or with missing parts will be rejected.

Resolution:

• You (the buyer) are responsible for the cost of return shipping.
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
• All discretionary returns are subject to a Restocking Fee of 20% of the item’s price. This fee covers our processing, inspection, and repackaging costs.
• Your refund (item price minus the 20% restocking fee) will be issued after the item is received and inspected.
• Note: Original shipping charges paid by you are non-refundable.

3. Non-Returnable Items (“Final Sale”)

Due to the nature of our inventory, some items are Final Sale and cannot be returned for any reason (unless they arrive damaged or incorrect, as noted in section 2A).

• Items explicitly marked as “As-Is,” “For Parts,” or “Final Sale” on the product page.
• Health & Hygiene: Personal care items, beauty products, headphones, etc., where the seal is broken.
• Consumables: Ink, batteries, food, or other items that are used up.
• Software or items with digital activation codes.

4. Freight (LTL) & Bulk Order Returns

Returns for freight items are extremely costly and complex.

• Inspection is Mandatory: As stated in our Shipping Policy, you must inspect all freight deliveries before signing the delivery receipt.
• If Damaged: You must note all damage on the delivery receipt and refuse the shipment. If you sign for a damaged freight item without notation, we cannot process a return or refund.
• Buyer’s Remorse (Freight): If you wish to return a freight item for a discretionary reason, you will be responsible for all original and return freight shipping costs (which can be several hundred dollars) in addition to the 20% restocking fee.

5. How to Initiate a Return

1. Contact Us: Email contact@universalliquidation.com with your order number and the reason for your return.
2. Get Approval: Wait for our team to approve the return and provide you with a Return Merchandise Authorization (RMA) number and further instructions. (Returns sent without an RMA will be refused).
3. Ship the Item:
   • For Seller-Fault returns, use the pre-paid label we provide.
   • For Buyer’s Remorse returns, ship the item using your preferred carrier (with tracking) to the address we provide. Write the RMA number clearly on the outside of the shipping box.

6. Refund Processing

• Inspection: Once we receive your return, our team will inspect the item within 2-5 business days.
• Notification: We will email you to confirm the status of your return (approved or rejected).
• Refund: If approved, your refund (minus any applicable fees) will be processed back to your original payment method within 5-10 business days.

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