At Universal Liquidation LLC, your satisfaction is our priority. We understand that occasionally, a return or refund may be necessary. This Refund Policy outlines our procedures for returns and refunds. By making a purchase through universalliquidationllc.com, you agree to the terms outlined below.

We accept returns and offer refunds or exchanges under the following circumstances:

 * Damaged or Defective Products: If your order arrives damaged or contains a manufacturing defect, please notify us within 7 days of receiving the product. We will require photographic evidence of the damage or defect to process your claim.

 * Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of receiving the product.

 * Change of Mind (Subject to Conditions): For certain products, we may accept returns for a change of mind within 14 days of your receipt of the product, provided the item is unused, in its original packaging, and with all original tags and accessories intact. Please note that return shipping costs for change of mind returns will be the responsibility of the customer and a restocking fee may apply. This will be communicated to you upon your return request.

Please note that certain items may not be eligible for return or refund, including:

 * Products sold as \”final sale\” or \”as-is,\” which will be clearly marked at the time of purchase.

 * Perishable goods.

 * Personalized or customized items.

 * Digital products once downloaded or accessed.

 * Items that have been used, altered, or damaged after receipt (unless due to a manufacturing defect).

To initiate a return, please follow these steps:

 * Contact Us: Email our customer support team at contact@universalliquidationllc.com or call us at +1 (650) 535-2049 within the applicable timeframe specified above (7 days for damaged/defective or incorrect items, 14 days for eligible change of mind returns). Please provide your order number, a detailed reason for the return, and any supporting evidence (e.g., photographs).

 * Return Authorization: Our customer support team will review your request and, if your return is approved, will issue you a Return Merchandise Authorization (RMA) number and provide you with instructions on how to return the item(s).

 * Packaging and Shipping: Carefully package the item(s) to prevent damage during transit. Ensure the RMA number is clearly marked on the outside of the package. You will be responsible for arranging and paying for return shipping, unless the return is due to a damaged/defective or incorrect item. We recommend using a trackable shipping method and insuring the package for its value, as we are not responsible for items lost or damaged during return shipping.

Once we receive your returned item(s), our team will inspect them to ensure they meet the conditions outlined in this policy. Please allow 3-5 business days from the time we receive your return for the inspection to be completed.

Upon successful inspection of your returned item(s), we will process your refund as follows:

 * Original Payment Method: Refunds will be credited back to your original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

 * Exchange (if applicable): If you requested an exchange for a damaged/defective or incorrect item and the replacement item is in stock, we will ship the replacement to you as soon as possible, typically within 1-2 business days of processing the return.

 * Store Credit (at our discretion): In certain situations, we may offer store credit as an alternative to a refund.

Please note: Original shipping charges are non-refundable unless the return is due to a damaged/defective or incorrect item. Restocking fees, if applicable for change of mind returns, will be deducted from the refund amount.

If your package arrives with visible damage, please refuse the delivery if possible and notify us immediately. If you only notice the damage after accepting the delivery, please retain all original packaging, take photos of the damage, and contact us within 7 days of receipt. We will work with the shipping carrier to file a claim and arrange for a replacement or refund.

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us:

Universal Liquidation LLC

17930 Rowland St, City of Industry, CA 91748, United States

Email: contact@universalliquidationllc.com

Phone: +1 (650) 535-2049

Website: universalliquidationllc.com

We are committed to providing you with a fair and transparent return process. This Refund Policy is subject to change without notice. Please refer to the latest version posted on our website.

Last Updated: [May, 2022]