Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

At Universal Liquidation LLC, we strive to offer convenient and reliable shipping options to get your order to you efficiently.

Here are our currently available shipping methods:
  • Standard Shipping: Our most economical option, typically delivering within 3-7 business days depending on your location. This method is great for non-urgent orders.
  • Expedited Shipping: Need your items a bit faster? Choose Expedited Shipping for delivery within 2-3 business days.
  • Express/Overnight Shipping: For urgent deliveries, select Express Shipping to receive your order within 1-2 business days.
  • Local Pickup: If you're in the Pittsburg or California area, you can opt for free local pickup at our facilities located at 1810 Parkway View Dr, Pittsburgh, PA 15205, USA and 17930 Rowland St, City of Industry, CA 91748, USA. We'll notify you when your order is ready to be picked up.

How Long Will It Take To Get My Package?

At Universal Liquidation LLC, we aim to get your unique finds to you as quickly as possible! The total time to receive your package depends on two main factors:
  1. Order Processing Time: This is the time it takes for us to prepare your order for shipment. Due to the nature of liquidation items, this typically takes 1-3 business days. During peak sale periods or holidays, this may extend slightly.
  2. Shipping Method & Transit Time: Once your order is processed, the delivery time will depend on the shipping method you select at checkout and your location.
Here are our estimated transit times after your order has been processed:
  • Standard Shipping: Typically 3-7 business days (e.g., via USPS Ground, FedEx Ground, UPS Ground). This is our most economical option.
  • Expedited Shipping: Typically 2-3 business days for faster delivery.
  • Express/Overnight Shipping: Typically 1-2 business days for urgent deliveries.
For Instance: If you choose Standard Shipping and your order is processed in 2 business days, you could expect your package to arrive in a total of 5-9 business days (2 processing + 3-7 transit).

What to Expect After Ordering:
  • Order Confirmation: You'll receive an email confirmation shortly after placing your order.
  • Shipping Confirmation & Tracking: Once your order has shipped, you will receive another email with your tracking number. This allows you to monitor your package's journey directly from the carrier's website.
Important Notes:
  • Business Days: Please remember that "business days" exclude weekends and public holidays.
  • External Factors: While we strive for timely deliveries, please be aware that unforeseen circumstances such as extreme weather, natural disasters, carrier delays, or customs inspections (for international orders) can occasionally impact delivery times. We appreciate your understanding in such situations.
  • International Shipping: For international orders, please note that delivery times can be significantly longer due to customs clearance processes in the destination country. Any customs duties or taxes are the responsibility of the recipient.

PAYMENT

What Payment Methods Are Accepted?

At Universal Liquidation LLC, we strive to make your shopping experience as convenient as possible by offering a wide range of secure payment methods. You can complete your purchase using any of the following options:
  1. Digital Wallets: For quick and secure transactions, we support:
    • Apple Pay
  2. Peer-to-Peer Payment Services:
    • Cash App
    • Zelle
    • Venmo
  3. Cryptocurrency: We embrace modern payment solutions and accept various cryptocurrencies.
  4. PayPal: A widely trusted and secure online payment system.
  5. Chime: You can also pay directly using your Chime account.
Simply select your preferred payment method at checkout, and follow the prompts to complete your order. If you have any questions regarding payment, please don't hesitate to contact our customer support team.

Is Buying On-Line Safe?

Yes, absolutely! At Universal Liquidation LLC, your security is our top priority. We utilize industry-standard encryption and security protocols to protect your personal and payment information. All transactions are processed through secure gateways, ensuring that your data remains private and secure. You can shop with confidence knowing that we are committed to providing a safe and reliable online shopping environment.

Here's how we ensure a safe shopping experience for you:
  • Secure Transactions with Cryptocurrency, peer-to-peer and secure payment gateways: We process all payments exclusively through secure cryptocurrency transactions or peer-to-peer payment gateways. This means your financial information is handled directly on the blockchain, renowned for its strong encryption and decentralized security.
  • Data Protection: We utilize industry-standard security measures to protect your personal information on our website. All data transmitted between your device and our servers is encrypted using SSL (Secure Socket Layer) technology, ensuring your details are kept private and secure.
  • Transparency and Trust: As a legitimate business operating under Universal Liquidation LLC, we are committed to clear communication and honest dealings. We provide detailed product descriptions, transparent shipping information, and dedicated customer support to address any concerns you may have.
  • Dedicated Customer Support: If you ever have questions or encounter any issues, our customer support team is ready to assist you. You can reach us through our Contact Page. We're here to help ensure a smooth and secure transaction from start to finish.
Tips for a Safer Online Shopping Experience:

While we take every precaution on our end, here are some general tips to keep yourself safe when shopping online:
  • Verify Website Security: Always look for "https://" in the website address and a padlock icon in your browser's address bar. This indicates a secure connection.
  • Be Cautious of Phishing: Be wary of suspicious emails or messages asking for personal or payment information. Always double-check the sender and website before clicking links or providing details.
  • Secure Your Devices: Ensure your computer or mobile device has up-to-date antivirus software and a strong, unique password.
By combining robust security practices with transparent communication, Universal Liquidation LLC aims to provide a safe and reliable platform for you to discover amazing deals.

Order & Retunrs

How do I place an Order?

Placing an order with Universal Liquidation LLC is quick and easy! Follow these simple steps:
  1. Browse Our Inventory: Explore our wide selection of liquidation items by navigating through our categories or using the search bar to find specific products.
  2. Add to Cart: Once you find an item you'd like to purchase, click the "Add to Cart" button. You can continue shopping and add more items to your cart.
  3. Review Your Cart: When you're ready to checkout, click on the shopping cart icon (usually located in the top right corner of the page). Here, you can review your selected items, adjust quantities, or remove any unwanted products.
  4. Proceed to Checkout: Click the "Proceed to Checkout" button.
  5. Enter Your Information: You'll be prompted to enter your shipping address, billing information, and select your preferred shipping method. If you have an account with us, you can log in to pre-fill some of this information. If you're a new customer, you'll have the option to create an account for future convenience.
  6. Payment: Choose your desired payment method (e.g., Apple Pay, Cash App, PayPal, etc.) and enter your payment details securely.
  7. Review and Confirm: Before finalizing your purchase, carefully review all your order details, including the items, shipping address, and total cost.
  8. Place Order: Once everything looks correct, click the "Place Order" or "Complete Purchase" button to finalize your order.
What Happens Next?
  • You will receive an immediate order confirmation email with your order number and details.
  • We'll begin processing your order right away!
  • You'll receive another email with tracking information once your order has shipped.
If you encounter any difficulties or have questions during the ordering process, please don't hesitate to contact our customer support team or call us at +1 (650) 535-2049. We're here to help!

Do I need an account to place an order?

No, you do not need to create an account to place an order at Universal Liquidation LLC.

We offer a Guest Checkout option, which allows you to complete your purchase quickly and conveniently without the need to register. This is perfect if you're looking for a hassle-free shopping experience.

While an account is not required for a one-time purchase, creating an account does offer some benefits:
  • Faster Checkout: Save your shipping and contact information for quicker future purchases.
  • Order History: Easily view your past orders and track their status from your account interface.
  • Wishlist: Save items you're interested in for later.
  • Exclusive Offers: Be the first to know about special promotions and new liquidation arrivals (if you opt-in for marketing emails).
You'll have the option to create an account during checkout, or you can simply proceed as a guest. The choice is yours!
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